About Panmigo

What we provide

International roaming with your home carrier, or buying a local physical SIM on arrival, usually means arranging something extra or swapping a card. Panmigo offers a more convenient, fully digital route: you choose a destination and a mobile data plan in the app, and install the eSIM over Wi-Fi before you leave.

Using a Panmigo eSIM does not require removing your existing physical SIM. On a device that supports dual SIM or dual eSIM, you can keep your existing SIM and phone number while using the travel data plan.

Panmigo provides a prepaid mobile data service. There is no long-term contract and no credit check. Unless you buy a new plan yourself, service stops once the data allowance is used up or the validity period ends.

How the service is provided

Panmigo is not a mobile network operator (MNO). We provide travel mobile data by working with eSIM service providers and with mobile network operators in each destination.

Once a Panmigo eSIM is installed, the device connects to the corresponding partner network according to the network configuration of the plan purchased. The coverage actually available, the connection speed and the network generation (such as 4G or 5G) may vary with the destination, the local partner operator, network conditions and your own device.

The specific network information and plan details are shown on the purchase page and in the plan description.

Coverage

Panmigo offers travel eSIM data plans covering more than 190 countries and regions, including plans for a single country or region and regional plans usable across several countries and regions.

The plans available, data allowances, validity periods, networks and operators may differ between destinations. What is actually available for purchase is whatever the Panmigo app shows.

Customer support

You can reach our customer support team by email and through in-app chat.

For common questions about eSIM installation, activation, network connection, data usage and device compatibility, please check our support centre first.

For questions about a specific order, a refund or anything else to do with your account, you can also write to us at support@panmigo.com.

We usually reply to email enquiries within one business day.