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Delete Account

Last updated: 2026-09-29·中文

This page explains how to delete your Panmigo account and the personal data associated with it, what is removed, what we are legally required to keep, and how long it takes.

You do not need to install the app or sign in to request deletion — the email route below works for anyone.

Before you start

Deleting your account is permanent and cannot be undone. Please read this first:

  • Any active eSIM plan will stop working. Data plans are tied to your account. Deleting the account ends them, and we cannot restore or transfer them.
  • Unused data and remaining validity are not refunded. Deleting an account is not a refund request. If you want a refund, check the Refund Policy before deleting.
  • Your purchase history will no longer be available to you. If you need receipts for expenses or tax, download or request them first.
  • You cannot reuse the deleted account. Signing up again with the same email creates a completely new, empty account.

How to request deletion

Option 1 — In the app

  1. Open the Panmigo app and sign in.
  2. Go to Profile → Account settings.
  3. Tap Delete account.
  4. Confirm when prompted.

Option 2 — By email

Send us a deletion request from the email address registered on your account. Using that address lets us confirm the request is really yours.

Email a deletion request

If the button does not open your mail app, write to support@panmigo.com with the subject "Account deletion request" and include the email address on your account.

We will acknowledge your request within 2 business days. If we cannot verify that the request comes from the account holder, we will ask you for more information before proceeding — this protects your account from being deleted by someone else.

What gets deleted

Once the request is verified, we permanently delete or irreversibly anonymise:

  • Your account: email address, password credentials, and any Apple or Google sign-in link
  • Your profile information and app preferences
  • Device and eSIM identifiers associated with you (EID, ICCID), and the link between them and your identity
  • Your push notification tokens
  • Marketing preferences and consents
  • Support correspondence connected to your account
  • Stored card brand and last four digits (we never held the full card number)
  • The link between your analytics and crash records and your account — those records remain only in aggregated, non-identifying form

What we have to keep, and why

Some records cannot be deleted on request, because keeping them is a legal obligation or is necessary to defend a legal claim. These are kept in restricted storage, are not used for any other purpose, and are deleted when the period ends.

What we keep Why How long
Invoices and transaction records (amount, date, tax, order reference) Tax and accounting law Up to 7 years after the transaction
Refund and chargeback records Financial dispute resolution and audit Up to 7 years
Connectivity records required for billing reconciliation with partners Contractual and billing obligations Up to 12 months after plan expiry
A minimal record that an account was deleted, and when To evidence that we honoured your request Up to 3 years
Records subject to an active legal claim or lawful authority request Establishing or defending legal claims Until the matter is concluded

Where we retain a transaction record, we keep the minimum needed — we do not keep your marketing profile, support history or device identifiers alongside it.

How long deletion takes

  • Acknowledgement: within 2 business days.
  • Completion: within 30 days of your verified request.
  • Backups: our encrypted backups are on a rolling cycle and are fully overwritten within 90 days. Deleted data may persist in a backup until then, but it is not restored into the live service and is not used for anything.

We will email you to confirm once deletion is complete.

Deleting data without deleting your account

If you want to correct your data, get a copy of it, or object to a particular use, you do not need to delete the whole account. Email support@panmigo.com and see the Privacy Policy for the full list of rights available to you.

Contact Us

For questions about account deletion, contact:

  • Company name: WEALTHY STAR INTERNATIONAL CAPITAL LIMITED
  • Operating brand: Panmigo
  • Registration No.: 66796344-000-10-25-7
  • Registered in: Hong Kong
  • Registered address: FLAT D 22/F YHC TOWER, 1 SHEUNG YUET ROAD, KOWLOON BAY, KL
  • Email: support@panmigo.com